Use the TPM with windows hello greyed out? [1Password 8.6.1 is out with improved TPM support}

@1P_PeterG The 8.6.1 seems to have fixed the issue. It appears to be working as expected.

@tmakaro, that's great to hear, thanks for letting us know!

Looks like it has stopped working properly. It was working for a few weeks, but now when I launch 1Password for the first time it gives me the "You need to enter your account password before you can use Windows Hello" prompt and once I enter my password it then unlocks AND prompts me for my pin despite being unlocked already.

I tried disabling and re-enabling "Use the TPM with WIndows Hello", but that didn't work. I'm still on 8.6.1 and I haven't made any changes to Windows Hello.

And it started working properly again.

It seems to be a hit-and-miss, sometimes works, sometimes it doesn't. I have a supported hardware TPM 2.0 chip as I stated above. Not sure exactly what might be wrong, but sometimes after reboot or a shut-down of the system and restart, it forces me to enter the password again.

Hey @RealAct and @tmakaro, thanks for the updates. We're aware of some cases where users are being prompted to enter their account password again as you've described. Some conditions that may be causing this include Windows updates, BIOS updates, using fast startup, and changing some Windows settings which may result in the TPM state being invalidated on the next restart.

Our developers are continuing to investigate and we'll be sure to share any updates.

Ali

@"ali.hazime" yeah, it must be that, I'm on the Windows 11 Insider Preview channel, so I do get lots of updates almost weekly. Perhaps for normal Windows 10 and 11 users with regular Windows installs on supported hardware the situation is better, which is good.

Hi @RealAct, that could definitely explain things. Thanks again for sharing your experience and we'll be sure to share any future updates on this.

Ali

My big problem is that when this feature stops working, and I have to use my password, it doesn't fix itself there after. It will NOT let me use my window Hello pin at all anymore (like when 1password auto-locks). Sometimes, turning this feature off/on again fixes it, but not always. I have been fighting with it for the past 20 minutes to get it to work properly again. I might just turn it off permanently until you fix this.

Hi @tmakaro! I'm sorry for the delay in response and to hear of the continued issues with Enhanced Windows Hello.

If you temporarily disable the TPM option, you should have the returned functionality as before where 1Password will only require your account password after completely closing the 1Password app or you reboot your device. You should be receiving the Windows Hello prompt on those subsequent unlocks. Please let us know if you not seeing this expected behaviour.

As Ali mentioned, we're continuing to investigate and make improvements, but we unfortunately do not have any additional news to share at this time. We'll be updating as we do. Thanks for your patience!