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November 11, 2024
Question

Use the Trusted Platform with Windows Hello is greyed out

  • November 11, 2024
  • 1 reply
  • 72 views

Hi

I can't seem to select the option to enable the "Use the Trusted Platform with Windows Hello", as it's greyed out.
Even though I meet the requirements

Edition Windows 11 Pro 64Bit
Version 23H2
OS build 22631.4317
Processor AMD Ryzen 9 5900X 12-Core Processor





1Password Version: 8.10.50
Extension Version: 8.10.48.25
OS Version: Windows 11
Browser: Firefox

1 reply

1P_Dave
1Password Employee
November 11, 2024

Hello @mjaafar! 👋

I'm sorry that you're unable to turn on the TPM feature in 1Password for Windows. I see that you're already in conversation with our team via email and one of my colleagues will send you another email soon.

To prevent duplication of efforts, I'll close this thread. 🙂

-Dave

ref: BCL-66942-949