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B4dger
August 13, 2024
Question

v8.10.39 giving popups to any who hasnt singed in to app

  • August 13, 2024
  • 2 replies
  • 50 views

we rolled 8.10.39 to 4000 users today and have pop ups spashing every few montues for any user that doesnt have the app authorized. seems to be when the browser is set to authenticate to the app


1Password Version: 8.10.39
Extension Version: Not Provided
OS Version: Windows 10 and 11
Browser: Not Provided

2 replies

B4dger
B4dgerAuthor
August 13, 2024

we are having the same issue - rolled 8.10.39 out to 4000 users and anyone who hasnt signed in is getting op ups every 5 minutes

1P_Dave
1Password Employee
August 14, 2024

Hello @B4dger! 👋

I'm sorry that your users are running into issues with an unexpected pop-up after updating. The team has recently released 8.10.40, please have your users update:

If your users still see the same issue then I'd like to ask you to create a diagnostics report from your Windows PC:

Sending Diagnostics Reports (Windows)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave