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November 16, 2021
Question

v8 passing state from Browser to Desktop Client

  • November 16, 2021
  • 22 replies
  • 397 views
  1. New desktop client installed, v8.4.0 (currently the beta build, but will try with updated version soon)
  2. Open client, fill out all details (for a business site configured with Duo MFA)
  3. Browser opens with Duo Prompt, respond to prompt successfully (push or yubikey, doesn’t matter)
  4. Browser looks like it ‘tries’ to pass the session back to the desktop client but just hangs.
  5. Result is client setup is unsuccessful.

Currently the only way to get around this is to set the Duo profile to bypass, but that isn’t a sustainable workaround. I think it also affects writing from the client to the service.

Version of Windows 10 is 20H2. Edge version is 89.0.774.75. Our installation of Edge is highly managed so it may be a trusted site thing, but I need to know what settings to give it to ensure it can interact with the client successfully.

I do get that this may be a browser issue, but wasn't sure where to start it. This works fine on v7 or on v8 with a personal vault vs. business.


1Password Version: 8.4
Extension Version: 2.1.8
OS Version: Windows 10 20H2

22 replies

Jack_P_1P
1Password Employee
1Password Employee
November 16, 2021

Hi @lspeterman:

I'm sorry you're running into trouble here. I'd like to ask you to create a diagnostics report from your Windows PC:

Sending Diagnostics Reports (Windows)

In case you have no accounts added to your 1Password app and aren't able to click All Accounts as mentioned in the Sending Diagnostics Reports steps above, you can still access Settings by pressing Ctrl + ,.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

November 17, 2021

Bookmarking this thread as I'm on the same situation as @lspeterman. No problem adding my personal account to v8 but I have the same behavior when adding my business account (also with Duo MFA)

In my case I'm using Windows 11 (OS Build 22000.318) and I've tried with MS Edge v95.0.1020.53 and Chrome v95.0.4638.69 as browsers

November 17, 2021

Support ID is ZYN-87839-742

1P_PeterG
1Password Alum
November 17, 2021

Hi folks, just want to let you know we're actively looking into this one. We'll hope to have more for you soon!

ref: dev/core/core#11393

November 17, 2021

Awesome, @1P_PeterG thank you for the update.

I'm experiencing the exact same thing as @Ispeterman and @bachirica. My company uses Duo MFA as well. Like @bachirica I'm using Windows 11 (OS Build 22000.318) and I've tried it with MS Edge v95.0.1020.44 and Chrome v95.0.4638.69.

1P_PeterG
1Password Alum
November 18, 2021

Sorry to learn this affects you as well, @jmart75. 😕 We will continue to update when we have something for you!

November 19, 2021

Just as an update, I did perform a reinstall with the latest production build 80400054 and the issue was duplicated.

Also, don't know if it would help, but I manage our company's relationship with Duo and could open a ticket on that side as well.

Jack_P_1P
1Password Employee
1Password Employee
November 22, 2021

Hey @lspeterman:

We're still investigating, we'll be in touch if we need some more specific information from you. Thanks for your patience on this!

Jack

November 30, 2021

I see 8.5 in the beta channel? Should I be testing that?

1P_PeterG
1Password Alum
December 3, 2021

Hi @lspeterman, the fix is not part of 8.5 BETA, but it is being worked on, and we'll make sure to both post in the forum as well as contact you personally when it rolls out. We'll get it to you as quickly as possible!