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March 23, 2025
Question

Vault name corrupted at migration-unable to create or delete vault

  • March 23, 2025
  • 1 reply
  • 196 views

Migrating 1password7 to the new iMac caused the vault name of the 'Personal' to be renamed with numbers and letters. Now I have missing tags and categories, but the format is intact on my devices. I am unable to delete the vault or create a new one. I can only toggle between Primary, Personal, and the generated vault assigned after migration. The actual vault named 'Personal' shows empty- only the generated vault shows somewhat full. The on-line version of 1password mirrors the device's format. Unless there is a fix, I was thinking of deleting the computer version and reinstalling it. Or, if I install version 8 could that solve the problem?

1 reply

1P_Dave
1Password Employee
March 25, 2025

Hello @SalDonovan! 👋

I'm sorry that you're running into issues after migrating. I see that you've opened a ticket with our support team and one of my colleagues sent you an email yesterday, please continue the conversation there. If you don't see the email then check your spam and junk folders. 

To prevent duplication of efforts, I'll close this community thread. 

-Dave