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November 17, 2025
Question

Vault sharing - unexpected behavior

  • November 17, 2025
  • 2 replies
  • 50 views

I'm experiencing inconsistent behavior when attempting to archive vaults by removing my access. Here are the specific issues:

Primary Issue

When I remove myself from vault access to archive them, the results are inconsistent:

  • One vault: Successfully removed from my profile (expected behavior)
  • Another vault: Still appears in my vault list despite removing myself

Sharing Status Inconsistencies

Several vaults display the "shared with" people icon with unexpected tooltip information:

  1. "Shared with 0" vaults
    • These should not appear in my vault list since I removed everyone, including myself
    • They continue to be visible
  2. "Shared with 1" vaults
    • Tooltip shows only myself as having access
    • Unclear why these are marked as "shared" if I'm the only user

Note: All vaults displaying the sharing icon were previously shared with another account.

Additional Anomaly

In the vault summary view (no item selected), I see:

  • Shared access includes myself
  • A "Recovery" account that does not exist in my organization

Expected Behavior

Vaults without the "shared with" icon appear to function correctly.

Environment:

  • Primarily experiencing this in the web interface

 

Could you help clarify the expected behavior for vault archival and investigate why these sharing statuses are displaying incorrectly?

2 replies

November 17, 2025

Additionally, the Manage Access button is not working - presents and empty modal

1P_Dave
1Password Employee
November 19, 2025

Hello @WillowTwist! 👋

I'm sorry that you're running into inconsistent results when removing users from a shared vault. I've tried to reproduce the same behaviour that you've described but I'm not seeing the same issue on my end. 

So that I can investigate this further, can you email screenshots of both your vault management screen and what you see in the 1Password app to support@1Password.com and include a link to this thread. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message. Please use the email address associated with your 1Password account.

-Dave