Vaults Are Not Loading in Browsers

Forum|Forum|1 year ago
September 11, 2024
5 replies
144 views

I can no longer load any vaults via the my.1password.com webpage using any PC browser. Have tried Chrome, Mozilla, MS Edge.

I can login, and see all vaults, but when I drill down to any vault it just says "Loading 1Password..." with the spinning icon, it does not connect, nor timeout.

Works OK in the Chrome App
Works OK on Android tablet and phone apps

Any ideas ?

Browser Extension

1P_Tommy

1Password Employee

@JHW47

The team is investigating. Please give them just a bit to determine what's going on. I apologize for the trouble.

A

Anonymous

same here in France , now it's fixed since 15h30 CEST, can you please give us explanation why it was stuck during 2 hours

1P_Dave

1Password Employee

Hello folks,

Our development team has investigated the situation and identified an issue where the way that vaults are marked as safe for travel on the backend could cause issues with loading those vaults in the web app in the browser.

A fix has now been released. If you do continue to run into issues then let me know and I can help further. I'm sorry for the inconvenience.

-Dave

A

Anonymous

That's fixed it.

Many thanks :)

1P_Dave

1Password Employee

@JHW47

I'm happy that everything is working on your end again. 🙂

-Dave

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