Version 8.10.56 problem

Hi @aisin, thanks for reaching out!

I'm sorry that you're experiencing an issue with the minimize, resize, and close buttons in the 1Password desktop app. Can you confirm if this is the only app where you're experiencing this behaviour? Are you still seeing the background colour of the buttons change when hovering over the position where they'd be expected in the top right corner of the window?

I look forward to hearing from you!

-David

Dear David,

Thank you for the prompt reply. Yes this is the only app out of many which suffers from this problem. The problem was not there until the latest update. I have tried hovering over the icons and unfortunately can't see them. It looks completely blank no matter what. I tried switching to light mode instead of dark, problem still persists. I'm running the app on Dell XPS laptop on a secondary 32 inch Dell monitor hooked up with USB-C instead of HDMI. Settings are 4K and without HDR. Got Intel (driver ver. 31.0.101.2127) and Nvidia GTX 1650Ti (driver ver. 566.36) graphics cards on the laptop. I've sent the screenshot of my display settings hoping it would help. The only way to close the app is through the taskbar which is quite annoying. I'm sure the team will somehow troubleshoot the issue and please let me know if I can be of any further help. Many thanks.

@aisin

Thanks for sharing those details! I can understand how this behaviour could become quite annoying, and I'm sorry that it's persisting.

Since it's only present when using 1Password for Windows, can you send us a diagnostics report?

• How to send a 1Password diagnostics report - 1Password for Windows (desktop app)

Please attach the files to an email message addressed to support+forum@1password.com with a link to this thread. After sending the email, you’ll receive a reply from our friendly support assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

I look forward to hearing from you!

-David