Skip to main content
N
nannif
August 11, 2025
Question

Very confused re upgrade to 8

  • August 11, 2025
  • 1 reply
  • 50 views

I have had 1Password for over 10 years. On opening the app I received notification to upgrade to 8. Pushed button to do so, now being asked for credit card for verification purposes. And a new password. I haven’t paid any money since joining, why am I being asked for credit card & change password? Now I get notifications saying I’ve only got few days to do it. Is this a scam?  Very frustrated user here, 

1 reply

1P_Dave
1P_Dave
1Password Employee
August 11, 2025

Hello @nannif! 👋

Welcome to the community! I'm sorry that you ran into a confusing situation when upgrading to 1Password 8. You can find our upgrade guide here: Upgrade to 1Password 8

That being said, our support team will be in the best position to assist with your specific situation. I see that you've opened a support ticket and one of my colleagues sent you a reply via email yesterday evening. Please continue the conversation there; if you don't see their email then check your Spam/Junk folder. To prevent duplication of efforts, I'll close this community thread. 

-Dave

Terms & ConditionsAccessibility statement

©2026 1Password. All rights reserved.
4711 Yonge St, 10th Floor, Toronto Ontario, M2N 6K8, Canada