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October 22, 2024
Question

Wanting to generate a password a place it isn't needed

  • October 22, 2024
  • 3 replies
  • 58 views

I use Quickbooks online for our small business. When I am entering an item number in a field on a sales receipt, 1Password wants to create a password and save it for that field. It didn't used to do that until recently, and it is pretty annoying to have to keep telling 1Password "no." I think there is probably a setting to help me overcome this, but I don't know what it is. Where I really do want a Password or one updated, then I do want it to ask me. Thoughts.


1Password Version: 7.9.11
Extension Version: 8.10.48.25
OS Version: Mac OS 15.0.1
Browser: Chrome

3 replies

1Password Employee
October 24, 2024

Hello, @Hikingnana. Thank you for reaching out. I'm sorry about the issue you're encountering.

Since I cannot access this webpage, I’d like to request that you send me some information to mailto:support+forum@1Password.com. With your email, please include the following:

  • A link to this thread: https://1password.community/discussion/148747
  • Your forum username: Hikingnana
  • A collected page structure:
  • Navigate to the page exhibiting the behaviour.
  • Right-click the problematic field and select 1Password - Password Manager > Help > Collect Page Structure.
  • 1Password will save a .json file to your "Downloads" folder.
  • Attach the file to your email.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and ensure it has reached the right place. Thank you!

-Evon

October 24, 2024

Thank you, Evon.

Support ticket # - KSL-23698-944

1Password Employee
October 25, 2024

@Hikingnana,

You're welcome. I've located your support ticket, and we will contact you as soon as possible about this issue. Let's continue the conversation there. I'm closing this thread to prevent duplication of effort. 🙂

ref: KSL-23698-944