Watchtower score differences

Hello ​@LarryMcJ! 👋

Thanks for the question! The Watchtower score is calculated per-device and it doesn’t sync between all of your devices. Certain per-device settings (such as whether you have automatic updates turned on for the 1Password app on a device) will also change your score. The score is a measure of your security and privacy posture on a particular device, not your 1Password account as a whole. 

Here are some things that can cause the score to be different on different devices that you can double-check: 

1. Are you using multiple accounts (like a work account) on one of your devices? Or are you using collections on one device? 
2. Are you using the latest version of the 1Password 8 app on all devices: How to keep 1Password up to date 
3. Do you see different suggestions regarding weak or reused passwords, or inactive two-factor authentication, from Watchtower on different devices? Or are these suggestions the same on all devices?
4. Have you enabled biometric unlock, device unlock, and automatic updates for 1Password on all devices? 

That being said, there are also some device-specific settings that can affect the score. For example, whether browser or app integration is enabled in the desktop app (this option isn’t available on mobile).

-Dave

Thanks, Dave. Actually, I saw this response somewhere else in the forum and thought I answered all the points in my original post. I left out “multiple accounts” that I’m not using multiple accounts. Every single setting on all devices is identical, if they were in any way different, I would understand a possible difference.

​@LarryMcJ 

Thanks for the reply. The score is intended to provide a general overview of your security and privacy posture on a specific device. As a result, seeing different scores on different devices doesn’t necessarily mean that something has gone wrong.

Some settings apply only to specific platforms. For example, the 1Password desktop app includes the “Connect with 1Password in the browser” setting, which isn’t available in the mobile apps. If this setting is turned off on your desktop, your Watchtower score for that device will decrease, while the scores on your mobile devices will remain unaffected.

Our support team can help dig into the 1Password app’s settings on each of your devices to determine more specifically what might be causing the difference in Watchtower score but we’ll likely need screenshots of several settings screens. If you sent an email to support@1Password.com and include a link to this thread, then our team can help you with this. After emailing in, you'll receive an automated reply with a Support ID. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place.

-Dave