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R
rushtone
August 13, 2025
Solved

We weren't able to save your document

  • August 13, 2025
  • 4 replies
  • 68 views

Hi.  I keep getting the "We weren't able to save your document" error when trying to either create a new item or add a document to an existing item.

Best answer by 1P_Dave

@rushtone 

Thank you for answering those questions. It looks like you're a few versions behind, can you update to the latest version of 1Password (8.11.4 at the time of writing): How to keep 1Password up to date

If you still see the issue on the latest version then I'd like to ask you to create and share a 1Password diagnostics report from your Linux device:

Send a diagnostics report (Linux)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/we-werent-able-to-save-your-document/160753/replies/160790
  • Your forum username: Rushtone


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

4 replies

1P_Dave
1P_Dave
1Password Employee
August 13, 2025

Hello @rushtone! 👋

I'm sorry that you're seeing an error message when trying to add a file to an item. So that I can better understand the situation can you tell me the following: 

  1. Does the same issue occur whether you drag and drop the file to the item or whether you use the file picker to select the item? 
  2. Which version of 1Password for Linux are you using: Find the version numbers for 1Password and your operating system


I look forward to hearing from you.

-Dave

#32245

R
rushtoneAuthor
August 13, 2025
  1. Yes.  With drag-and-drop I get the same error as when I use the file picker.
  2. 1Password for Linux 8.11.0 (81100029)

 

David

1P_Dave
1P_DaveAnswer
1Password Employee
August 15, 2025

@rushtone 

Thank you for answering those questions. It looks like you're a few versions behind, can you update to the latest version of 1Password (8.11.4 at the time of writing): How to keep 1Password up to date

If you still see the issue on the latest version then I'd like to ask you to create and share a 1Password diagnostics report from your Linux device:

Send a diagnostics report (Linux)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/we-werent-able-to-save-your-document/160753/replies/160790
  • Your forum username: Rushtone


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

R
rushtoneAuthor
August 18, 2025

You're right, I was a few minor versions behind.  Seems odd since I installed it with the "App Center", which showed that 8.11.4 was "latest/stable" yet it wasn't upgrading what I had installed.

I deleted it via the App Center and followed the 4-step process to "install manually" where I add the 1password repo then use apt.

I now have 8.11.4, and I have successfully added a document using the picker.

Thanks for the help.

David

1P_Dave
1P_Dave
1Password Employee
August 18, 2025

I'm happy that updating 1Password resolved the issue! 

-Dave

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