Webpage keyboard scrolling issue in Safari ventura

Hi @sbauer, just to check, are you pressing the down arrow key when using 1Password? Can you provide some more details about what's going on? What is the unexpected behavior, and what is your goal?

Sorry for so many questions, but I'm not quite sure what is going on. Please let me know, and I'll do my best to help.

Sorry for the lack of detail… I have problems with scrolling in Safari since the last update Ventura 13.3.1. In Safari when I use the down arrow on any web page, even on pages where 1Password has nothing to fill, scrolling by pressing the down arrow once scrolling cannot be stopped. This behavior does not occur with other browsers. I am writing to you because there is a support article in the community explains the same problem, but it has been closed. I believe this problem may have come back since it is exactly what I am experiencing. Do you link to that article is: https://1password.community/discussion/129492/webpage-keyboard-scrolling-issue-in-safari

Hi @sbauer, thanks for providing further details.

Can you confirm if you're also experiencing this behaviour after engaging Universal Autofill or the Quick Access menu?

I disabled Universal Autofill and removed the shortcut key sequence for Quick Access in 1Password settings, quit and restarted 1P and Safari and the problem still exists. I'm happy to try anything else you wish me to do.

@sbauer just to check, what steps did you take to disable Universal Autofill? There isn't a way to do it from the desktop app, as the feature will still be available when you right-click on the 1Password app icon in the top menu bar. That being said, did you disable the permissions needed for Universal Autofill to work?

As for the old forum thread that you shared, the issue from there has been fixed. We'll investigate your issue separately to find out what's happening. At this time, can you send us a recording of the behavior? Can you then send over a diagnostics report so that we can look at what's happening with the app under the hood?

Make sure to not include any sensitive information in your recording. For third party tools that help with screen recordings, check out https://cleanshot.com, https://www.loom.com/login or https://recordit.co/.

You can create a diagnostics report with the steps outlined here: https://support.1password.com/diagnostics/

Please attach the recording and diagnostics to an email message addressed to mailto:support+forum@1password.com. With your email please include:

• A link to this thread: https://1password.community/discussion/139746/webpage-keyboard-scrolling-issue-in-safari-ventura#latest
• Your forum username: sbauer

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

Please let me know the correct way to disable the permissions for Universal Autofill. Reply from our BitBot assistant Support ID number is #UCU-18142-613 , in that reply the representitive said the the email was blank because they thought the attachments were too large. I am trying other email attempts to get you the files you need when I am successful will include the new support ID number or numbers in a separate post. btw the log is 299KB and the screen recording is 19.7MB

Thanks for confirming the Support ID number @sbauer! I've located the ticket and replied. Let's continue the conversation over there, and I'll close this thread to prevent having the same conversation in two different places. 🙂