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April 27, 2024
Question

Wells Fargo - Autofill problems after recent 1P update

  • April 27, 2024
  • 19 replies
  • 883 views

Curious if anyone is having problems on wellsfargo.com?

My desktop has three different logins for wellsfargo - one for me, one for my wife, and one for my elderly parents, whose financials I help manage. Anyway, all three logins appear in the login box when I tap on the 1P icon, just as they always have, but I can no longer easily select the one I want. There is no, or sometimes a very slow, response when I try to select one of the three. Trying to autofill from the browser toolbar doesn't work.

Very strange - as wellsfargo.com is the only site I'm having this difficulty with.


1Password Version: Windows 8.10.30
Extension Version: 2.23.1
OS Version: Windows 11
Browser: Chrome Version 124.0.6367.92 (Official)

19 replies

FunglinAuthor
April 28, 2024

Update - if I use this link: https://connect.secure.wellsfargo.com/auth/login/present?origin=cob&LOB=CONS, 1Password seems fine.

I was having trouble with this page that I had bookmarked: https://www.wellsfargo.com/

1P_Dave
1Password Employee
April 29, 2024

Hello @Funglin! 👋

I'm sorry that you're having trouble filling your login into wellsfargo.com I don't have a Wells Fargo account but I was able to fill a test item with no issue. As a first step, can you try to see if you run into the same issue when using an Incognito window:

You'll need to give 1Password permission to work in an Incognito window (which you can revoke after the test is complete): Extensions in Incognito mode - Chrome Enterprise and Education Help

I look forward to hearing from you. 🙂

-Dave

FunglinAuthor
May 8, 2024

@1P_Dave - the problem with that particular Wells Fargo page - whatever it was - seems to have gone away. 1P has been working fine on WF for several days now. :)

1P_Dave
1Password Employee
May 8, 2024

@Funglin

I'm happy that everything is working again. 🙂

-Dave

FunglinAuthor
June 22, 2024

@1P_Dave - Wells Fargo again, after the June 2024 update. My autofill (on Chrome) is not working for the username, and I get the odd "too short" message below. The URL I use to log in from is: https://connect.secure.wellsfargo.com/auth/login/present?origin=cob&LOB=CONS

FunglinAuthor
June 24, 2024

And now it is working again on Monday morning...

FunglinAuthor
June 24, 2024

So this URL: https://connect.secure.wellsfargo.com/auth/login/present?origin=cob&LOB=CONS has the problem.

But this one works: https://www.wellsfargo.com/ Completely the reverse of my issue back in April. Bookmarks changed again.

1P_Tommy
1Password Employee
June 25, 2024

@Funglin

Apologies for the trouble. I see the same thing you describe in my testing. I'm going to file a bug report regarding this behavior and see if there is anything we can do to resolve the trouble.

ref: dev/core/core#30711

1P_Tommy
1Password Employee
June 27, 2024

@Funglin

Can you try turning off auto-submit and let me know if things improve? It did for both myself and another user.

--

Right-click 1Password in the browser toolbar > Settings > Autofill and save.

FunglinAuthor
June 28, 2024

@1P_Tommy - yes, the problem goes away if I disable auto-submit.