Skip to main content
BlindWolf8
BlindWolf8
April 1, 2025
Solved

WhatsApp - Cannot Save Passkey to Existing Entry

  • April 1, 2025
  • 2 replies
  • 261 views

Hi 1Password Support team,
I'm having an issue where I cannot save a passkey for WhatsApp to my existing WhatsApp entry as it's not coming up for some reason. I've tried to modify the entry to have it come up as a choice when saving the passkey but to no avail. To be clear, this happens when on a mobile device.

Environment:
Device: Pixel 9 Pro XL
Android version: Android 16 Beta 3.1
Android build: BP22.250221.013
1Password version: 8.10.70-23.BETA
WhatsApp version: 2.25.8.84

Please let me know if I can provide anything else to help troubleshoot, such as logs, etc.

Thanks!

Best answer by BlindWolf8

For those who are wondering:

The item in 1Password was not linked to an app, thus it was not showing up as selectable. I needed to create the passkey in a new 1Password item in case I removed the passkey later on (but the link to the app would remain in the item unless I manually removed it). I migrated my WhatsApp item into this new item (that had the app linked) and all is well.

I requested that a link to an app be added as a feature, but I can understand why they may not allow this (due to security as the app itself calls the password manager to create the link).

Thanks!

2 replies

1P_Dave
1P_Dave
1Password Employee
April 3, 2025

Hello @BlindWolf8! 👋

I'm sorry that you're unable to save a passkey for Whatsapp using 1Password on your Pixel phone. I'd like to ask you to create a diagnostics report from your Android device:

Send a diagnostics report (Android)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/whatsapp---cannot-save-passkey-to-existing-entry/153949
  • Your forum username: BlindWolf8


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

    BlindWolf8
    BlindWolf8Author
    April 3, 2025

    Hey there @1P_Dave, thanks for the reply.

    Please see Support ID WAN-53447-883.

    Thanks!

    1P_Dave
    1P_Dave
    1Password Employee
    April 4, 2025

    Thank you for posting the Support ID! I see that my colleague has already reached out and they'll send you another email soon, please continue the conversation there. 

    -Dave

      BlindWolf8
      BlindWolf8AuthorAnswer
      April 8, 2025

      For those who are wondering:

      The item in 1Password was not linked to an app, thus it was not showing up as selectable. I needed to create the passkey in a new 1Password item in case I removed the passkey later on (but the link to the app would remain in the item unless I manually removed it). I migrated my WhatsApp item into this new item (that had the app linked) and all is well.

      I requested that a link to an app be added as a feature, but I can understand why they may not allow this (due to security as the app itself calls the password manager to create the link).

      Thanks!

      Terms & ConditionsAccessibility statement

      ©2026 1Password. All rights reserved.
      4711 Yonge St, 10th Floor, Toronto Ontario, M2N 6K8, Canada