Solved

Where is my 1 year free account ?

Forum|Forum|6 months ago
January 4, 2026
4 replies
209 views

Hello everyone,

I had an old 1Password on my phone and I got a warning message for months "create an offical account to keep your passwords" (something like that).

So I created a Family Account, free for 1 year.

But some days after the creation, my account is frozen, I have to pay right now.

Where is my 1 year free account ?

Happy New Year

Non-Technical Question

Best answer by 1P_Dave

Hello @Rabeyriol! 👋

I'm sorry that you're running into a billing issue with your new 1Password account. Since I don't have access to your billing information here in the public community, I recommend sending an email to support@1Password.com so that our billing team can look into this and help further. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place.

-Dave

This might be a duplicate of Misleading pricing to upgrade | 1Password Community see the hints from the mods in that question for more information.

1Password Employee

Hello @Rabeyriol! 👋

I'm sorry that you're running into a billing issue with your new 1Password account. Since I don't have access to your billing information here in the public community, I recommend sending an email to support@1Password.com so that our billing team can look into this and help further. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place.

-Dave

RabeyriolAuthor

Thank you Tom

RabeyriolAuthor

@1P_Dave

Here it is : SAL-82277-324.

1Password Employee

@Rabeyriol

I can confirm that our team received your email. One of my colleagues will sent you a reply via email as soon as possible.

-Dave