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August 27, 2026
Question

Where is the "Make Payment" button?

  • August 27, 2026
  • 1 reply
  • 7 views

1Password asked me to update my form of payment. I did that. Then 1Password asked me to make a payment to renew my subscription. I clicked the "make a payment" link in the notification but on the landing page there is no button/link to make a payment.  Can 1Password just run the transaction again? How do I initiate that? Support doesn’t monitor chat and Paddy is worthless. 

1 reply

1P_Gem
1Password Employee
1Password Employee
August 28, 2026

Hi ​@philhulett, thanks for reaching out! As looking into this may require discussing account-specific information, could you email in to support@1password.com and include a link to this forum thread, and your forum username?

You’ll receive a reply with a Support ID number. Post that number here so I can join the dots and make sure your ticket gets the right eyes on it. Thanks!