Question

Why am I getting windows hello popups twice in a row to unlock 1password now?

Forum|Forum|3 years ago
October 8, 2022
9 replies
812 views

Wasnt like this when I initially started using windows hello to unlock 1password/tpm. I used a fingerprint scanner. One and done.

Now i swapped to a windows hello camera (glad i did too) and it was the same thing barring having to click an okay button now. Annoying but from what i understand its how microsoft implemented windows hello face so it is what it is.

At some undetermined point for reasons unknown, it windows hello face pops up, sees my face and i confirm ala OK and it closes and immediately another windows hello face prompt pops up. I have to repeat the process that second time for 1password to unlock.

Any ideas? is windows causing this? is 1password causing this? Suggestions on a solution?

1Password Version: 8.9.7
Extension Version: Not Provided
OS Version: Windows 11
Browser:_ Brave

Betas

Jack_P_1P

1Password Employee

Hey @klepp0906:

Thanks for bringing this up. This is something we're aware of that's happened recently with 1Password for Windows and we're investigating. This isn't related to you switching to a Hello camera, and hopefully we'll have it sorted out soon.

Jack

ref: dev/core/core#17771

K

klepp0906Author

awesome, im glad i asked. i could have potentially seen myself installing and uninstalling things and enabling and disabling things on repeat in an effort to sort it out myself lol.

A

Anonymous

Same for me with Windows Hello Pin, always have to enter the PIN two times.
I am on 1Password for Windows 8.9.7

Jack_P_1P

1Password Employee

Hey @xadox:

Thanks for letting us know. This will occur with any Hello prompt to unlock 1Password for Windows, whether it's a Hello device, or just the Hello PIN.

Jack

A

Anonymous

Last week if was unlocked with only entering the pin one time. So its definitly new to me.

ag_mike_d

1Password Alum

Hello @klepp0906 / @xadox,

I wanted to step in and let you know that an update to the Beta, version (8.9.7-31) was released today and includes a fix to help where customers would see the Windows Hello prompt appear multiple times. Please let us know if you are still seeing any troubles. Thanks!