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September 27, 2021
Question

why are some passwords stored in "Personal" while others are stored in "Michiko Yahoo"?

  • September 27, 2021
  • 3 replies
  • 72 views

There are 2 vaults in my account, one called "Personal" that's left-over from a previous account and one called "Michiko Yahoo" that I recently had to open. Why are some passwords stored in one vault vs. the other?


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Referrer: forum-search:https://1password.community/search?Search=which%20vault%20are%20my%20passwords%20stored%20in%3F

3 replies

Jack_P_1P
1Password Employee
September 27, 2021

Hi @mconklin77:

Thanks for writing in. Since it sounds like some of your vaults might have gotten a bit mixed up, the next best steps are going to be a diagnostic report so we can take a further look at your setup on your device.

I've provided links here for both Mac and Windows:

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

September 28, 2021

[#ERZ-72182-428]

1Password Employee
September 29, 2021

Thanks @mconklin77. While I don't see the diagnostic report that Jack requested in that thread, it looks like you've already been in touch with my colleague Jessy via email. If you have anything further please reply to Jessy's latest email and we can help from there. Thanks!

Ben