Question

Why do I have to constantly authenticate my iOS app with 2FA code?

Forum|Forum|5 months ago
January 23, 2026
2 replies
48 views

I got a new phone and ever since then, I have to enter the 2FA code from Authy every few days, otherwise the app is "offline" and nothing gets synced.

It's extremely frustrating, why is it not authenticating me once and then keeping my account in sync?

iOS

Trevor_1P

1Password Employee

Hi @richeldecos,

To help us look into this for you, I'd like to ask you to create and share a 1Password diagnostics report from your iOS device:

Send a diagnostics report (iOS)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

A link to this thread:
https://www.1password.community/discussions/1password/why-do-i-have-to-constantly-authenticate-my-ios-app-with-2fa-code/166748
Your forum username: richeldecos

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

R

richeldecosAuthor

It says it can't create a diagnostic report because I have to "set up an email app" even though I have both the Gmail and Outlook apps on my phone, and Gmail is setup as the Default email app through the iOS settings.

Trevor_1P

1Password Employee

Hi @richeldecos,

Sending a diagnostic report does require using Apple's Mail app on iOS. Could you try setting up your email account in the Mail app then try generating a report?

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