Why does 1P opens a new browser tab prompting login...

Hey @bobkoh,

I'm sorry for the trouble, can you provide me with some more detail on the behaviour you are seeing?

Does the new tab have any kind of error message at all? Can you provide me with the link you are taken to or a screenshot of the page?

Any information would be really helpful.

It's so weird that the behaviour stopped shortly after my post!

I wish I had taken screen-shots, and no, it did not have any error messages -- simply a page prompting for password as if I haven't logged in.

Nevertheless, it doesn't occur anymore. I appreciate your response!

Thank you,
Bob

Hi @bobkoh,

Thank you for getting back to me, that's always the way!

Please don't hesitate to let us know if you run into any further issues.

It's doing it again! I sign-in through the browser extension. A browser tab opens prompting for log-in (again). Please see attached screen-prints in the that order.

Thanks for getting back to me @bobkoh, I'm sorry for the trouble.

Can you check the version of 1Password in your browser that you have installed? The behaviour you are running into is an issue which I believe to be fixed in the latest updates.

Hey @bobkoh,

I'm sorry for the ongoing trouble.

I think at this point it would be useful if we could take a closer look at some logs and what may be going wrong.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

• Save a console log for 1Password in your browser
• How to send a 1Password diagnostics report

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

I'll endure it for now -- it's just a matter of closing the extraneous browser tab. Will wait to see if a future release will rectify this behavior.

Would you please DELETE my second screen-print above showing my email and parts of my secret key?

Thank you for your attention.
Bob

@bobkoh,

Apologies again for the trouble, I have removed the screenshot.

Please let us know if there is anything else we can help with at all.

I'm about to give up on 1Password. The repetitive prompts are killing me! a new tab opens prompting for the same master password AFTER signing in through the browser extension! Ugh!