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August 2, 2024
Question

Why does 1Password rarely if ever allow my iWatch to unlock it?

  • August 2, 2024
  • 3 replies
  • 63 views

I end up having to type my Master Password every single time. A month or two ago, it would use my iWatch to unlock 50% of the time, which I wishing was more often, but it was still nice when it did. Now in the past 2 weeks it never uses my watch, giving me this message:


1Password Version: Mac 8.10.36
Extension Version: 2.26.1
OS Version: 14.5
Browser: Chrome

3 replies

1P_Dave
1Password Employee
August 2, 2024

Hello @JoeFirebaugh! 👋

I'm sorry that Apple Watch unlock isn't working to unlock 1Password on your Mac. I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

August 7, 2024

Your support ticket ID is DEC-34266-846.

1P_Dave
1Password Employee
August 7, 2024

@JoeFirebaugh

Thank you for posting the Support ID, one of my colleagues will send you a reply as soon as possible via email.

To prevent having the same conversation in two places at once, I'll close this thread.

-Dave

ref: DEC-34266-846