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March 14, 2024
Question

Why does second sign in window appear?

  • March 14, 2024
  • 3 replies
  • 80 views

After signing into 1Password and clicking on a website I want to open, I often get a second sign in window asking for the same sign in information. See attached image of second sign in window that appears. Is that supposed to happen?


1Password Version: 8.10.28
Extension Version: Not Provided
OS Version: mac OS 14.1.2
Browser: Not Provided

3 replies

1P_Tommy
1Password Employee
March 15, 2024

@wdl0355

I'd recommend updating macOS when possible. Back to your question, it sounds as if there is a disconnect in what we call the shared lock state. Try the following.

  1. Look for our helper in the menu bar near the WiFi indicator and the clock. Right-click (Option-click) on the helper and select Quit.
  2. Quit your browser.
  3. Open 1Password and unlock.
  4. Open your browser.
wdl0355Author
March 15, 2024

That did the trick. Thanks for your helpful and prompt reply.

1P_Tommy
1Password Employee
March 15, 2024

You're most welcome.