Why does the Chrome keyboard shortcut keep reverting/resetting to its original value?

Forum|Forum|3 years ago
June 22, 2023
22 replies
1773 views

I'm not sure if it's when Chrome Updates or the 1Password Extension but the "Activate the extension" keyboard shortcut keeps getting reset to Cmd+Shift+X. Since I use my browser to edit documents, this conflicts with the "strikethrough" text formatting shortcut so I'm consistently having to reset it. I've tried using a different shortcut as well as removing the shortcut to no avail. Ever since I switched to 1Password 8 and the "new" browser extension this has been happening (so for several months). This happens on all of my Chrome Profiles.

1Password Version: 8.10.7 (81007041)
Extension Version: 2.11.0, 2.12.0
OS Version: macOS 13.4
Browser: Chrome (114.0.5735.133)
Referrer: forum-search:https://1password.community/search?Search=chrome%20extension%20keyboard%20shortcut%20revert

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L

lambdamusic

Thanks @1P_Dave

I appreciate that this issue is affecting a small number of users and hence it is low priority for you.

Regarding the video: what I had assumed is that the issue is triggered by 1password plugin updates, not Chrome updates. So not sure how to capture this in a video as these plugin updates are automatically as far as I know.

Also, my Chrome browser is managed by my company so I wonder if that may play a role in all of this...

U

uhuhleuh

@1P_Dave

Hi.

I just did some additional testing. In my case, it is even worse: after I delete or change the extension shortcut, it gets automatically reinstated just by reloading the page... I tried to change it to a different value (instead of leaving it empty), and the same thing happens: it goes back to the default value instantly after refreshing the page. Check video: https://drive.google.com/file/d/1iAuRt_3_oifJPNZzowG_ZPhqktueNv8t/view?usp=sharing

Thanks.

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