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July 8, 2024
Question

Why is Item search is taking so long?

  • July 8, 2024
  • 16 replies
  • 337 views

Item search is very helpful except lately there has been an issue.

When you click the magnifying glass icon to search for an item 1Password lets you type in the first character of the item you're searching for and then no more typing. The system hangs for about 15 seconds and then allows you to type more characters into the search window.

The keyboard will continue to store the characters in memory but the entire search term doesn't display. Only the first character. Then after about 15 seconds the whole search term instantly appears in the search window.

The search feature is helpful if you have a lot of logins stored but why is this happening?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

16 replies

1Password Employee
July 8, 2024

Hello, @trimiMidake. I am sorry about the issue you are running into with 1Password on Android. I wasn't able to recreate the problem on my end.

So that the team can take a closer look at the issue you are experiencing, I would like to ask you to create a diagnostics report from your Android device:

  • https://support.1password.com/diagnostics/#1password-8-android

Attach the diagnostics to an email message addressed to mailto:support+forum@1password.com.

With your email, please include the following:

  • A link to this thread: https://1password.community/discussion/146554/
  • Your forum username: Curt2Go

Please do not post your diagnostic report to the forum. This is for your privacy and security. Please send the entire file. You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and make sure it has gotten to the right place. Thank you!

-Evon

July 12, 2024

UES-88234-852

1P_Tommy
1Password Employee
July 12, 2024

Thanks Curt2GO

ref: UES-88234-852

July 12, 2024

I am also seeing this issue, within the past day or two. Send diag report UXC-17771-875, forgot to put my username on it.

1P_Tommy
1Password Employee
July 13, 2024

@jmoses

Thank you very much. I was able to locate your report. It looks like my colleague Jake has already reached out.

ref: UXC-17771-875

July 21, 2024

Same problem here. Just emailed diagnostic logs to support.

1P_Dave
1Password Employee
July 22, 2024

@dzlater

Thank you for sending in a diagnostics report. Please continue the conversation with the support team over email.

-Dave

ref: PNU-56638-127

July 24, 2024

I'm having the same problem on a Pixel 8. Support ticket ID BDS-15866-938

1P_Tommy
1Password Employee
July 24, 2024

@ja8028beea

Thanks for sending over the report. Someone from the team will be with you as soon as possible.

ref: BDS-15866-938

July 26, 2024

Same issue on Pixel 5 with Android 14
ZDI-39962-798