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March 31, 2024
Question

Why is the option to open with TouchID no longer in the Security Tab in Preferences?

  • March 31, 2024
  • 7 replies
  • 176 views

Using 1Password for Mac 8.10.28, on an M1 MacBook Pro 14".

Have always used TouchID to unlock 1Password. Now, 1Password Settings only gives the option to unlock with Apple Watch.


1Password Version: 8.10.28
Extension Version: Not Provided
OS Version: MacOS Sonoma 14.1
Browser: Not Provided

7 replies

Gilles
March 31, 2024

I see it there

JeffoisAuthor
March 31, 2024

Yup--and I don't anymore. That's the problem.

1P_Tommy
1Password Employee
March 31, 2024

@Jeffois

That generally means the OS is not telling us it (Touch ID) is available. Do you have an Intel device? If so, I'd recommend and SMC reset and see if that sorts it. You can also turn all the options off on the OS Touch ID settings and turn them back on. Typically I turn them off, do an SMC reset and then turn them on again.

 Apple Support - How to perform a SMC reset.

JeffoisAuthor
March 31, 2024

I'm on an M1 MBP. I'll try the toggling in the OS settings, for sure.

1P_Tommy
1Password Employee
March 31, 2024

@Jeffois

If that's not fruitful, please send us a diagnostic report.

  1. Open 1Password.
  2. Press command and comma. The 1Password Preferences/Settings will open.
  3. Click Advanced.
  4. Click Send Diagnostics.
  5. Click Reveal to locate the report in your Downloads folder.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

JeffoisAuthor
March 31, 2024

Toggling in the settings and a full restart of the computer worked!!

Thank you!

1P_Dave
1Password Employee
April 1, 2024

I'm happy that Tommy's suggestion helped resolve the issue. 🙂

-Dave