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June 4, 2024
Question

Why won’t iPad generate new passwords

  • June 4, 2024
  • 1 reply
  • 96 views

I’ve had 1Password on my iPad, Mac and iPhone for years. All the sudden, I can’t generate or change passwords in the iPad app. It’s either user error or a problem with the app. I’m using 8 and the latest rev. When I create or try to change a password, nothing happens. I can edit an existing password, but the password generator seems to have gone south. Hope someone can help. Thanks.


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1 reply

1P_Dave
1Password Employee
June 4, 2024

Hello @yankee! 👋

I'm sorry that you're unable to generate new passwords in 1Password on your iPad. I see that you've also reached out via email to our support team and one of my colleagues will send you a reply as soon as possible. Please continue the conversation there.

To prevent having the same conversation in two places at once, I've closed this thread.

-Dave

ref: XBM-86233-767