Windows 11 App not working after system restore

Question

The Windows 11 App is not working after system restore. There is no 1password icon in the system tray.

Browser apps work fine. When I try to launch from Start menu I get this error message:

“You’ll need to go to advanced options for 1Password and select Repair. If you’re still having issues with it, reinstall this app or contact your administrator.”

Advanced options Repair, Restore, and reinstall did not work.

I have the log files ready, but need a ticket number to submit to Support.

Thank you,

Trevor_1P · Answer

Hi ​@SQueen,If the steps ​@josh212wrote (thank you for letting us know that worked for you!) don’t work in your case,I recommend sending an email with the logs attached to support@1Password.com so that our support team can take a look and advise further. After emailing in, you'll receive an auto-reply from our support system with a Support ID that looks something like [123456]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

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