Skip to main content
June 11, 2024
Question

Windows 11, Chrome Browser completely broken

  • June 11, 2024
  • 3 replies
  • 100 views

Hi, recently the browser extension has completely broken - it opens and sits with the spinner and that's it.


1Password Version: 1Password for Windows 8.10.33 (81033001)
Extension Version: 2.24.2
OS Version: Win 11
Browser: Chrome

3 replies

1P_Dave
1Password Employee
June 12, 2024

Hello @andyb23! 👋

I'm sorry that 1Password in the browser isn't working on your Windows PC. As a first step, can you try the troubleshooting steps in this guide in order: If 1Password isn't working in your browser

If that still doesn't work then I'd like to ask you to send in the following:

Attach both files to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

andyb23Author
June 12, 2024

Thanks - support ticket : RJR-64961-921

1P_Dave
1Password Employee
June 12, 2024

@andyb23

Thank you for posting the Support ID, a member of our support team will reach out to you soon via email.

Since we have a communications channel open there, I'm closing this thread.

-Dave

ref: RJR-64961-921