Question

Windows 11 Hello

Forum|Forum|1 year ago
July 13, 2025
6 replies
157 views

Hello everyone,

I am new to this community and have been completely satisfied for a few months after switching from Lastpass.

But there is still a small problem:
Recently (possibly since the latest cumulative update of Windows 11) I have to enter my master password every time after a restart. Previously, this worked fine with Hello.

What is your advice?

Best regards,
schweiwi

Windows

S

schweiwiAuthor

Everything is fine again 😊

Best regards,
schweiwil

Trevor_1P

1Password Employee

Hi @schweiwi,

Thank you for the update! Definitely let us know if you have any questions or experience any issues in the future and we'll be happy to help.

- Trevor

L

ll12867

I am having the same issue - it's not EVERY time but most times. And not even just after a restart - after a sleep as well. It's very frustrating. LastPass had its problems but I never had any issue with it asking me to login every single day.

Trevor_1P

1Password Employee

Hi @ll12867,

I'm sorry that you're experiencing this issue. To confirm, is it the browser extension, desktop app, or both where you're being prompted to enter your account password? If it's the browser extension specifically, could you confirm what you see for the Integration Status in the General section of the extension's Settings? Note you can access the settings by right clicking the 1Password icon in your browser's toolbar and selecting Settings.

Looking forward to your reply.

- Trevor

Trevor_1P

1Password Employee

Hi @ll12867,

Thank you for those additional details. It definitely seems like something may not be working quite as it should, and I'd like to investigate that further. To do so, I'd like to ask you to create some diagnostics reports, one from each of your devices:

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password/windows-11-hello/159228/replies/159439
Your forum username: ll12867

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thank you!

- Trevor

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