Windows App Auto Logout

Hello @mfreymiller! 👋

I'm sorry that you're being prompted to unlock 1Password more often than expect when using Microsoft Entra ID for SSO. It sounds like you might be running into an issue that our development team is actively investigating and hopes to release a fix for soon.

So that I can confirm that you're running into this issue, and advise further, I'd like to ask you to create a diagnostics report from your Windows PC:

Sending Diagnostics Reports (Windows)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/148320/windows-app-auto-logout
• Your forum username: Mfreymiller
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

Thank you for the quick reply. I sent the log a few minutes ago but have not received a response with support ID yet. I will post that once I get it though.

Thanks,

The support ticket ID is EGU-75178-245.

@mfreymiller

Thank you for posting the Support ID, one of my colleagues will send you a reply via email as soon as they've reviewed your diagnostics report. Please continue the conversation there.

-Dave

ref: EGU-75178-245