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April 30, 2025
Solved

Windows ARM64 Installer Fails to Update

  • April 30, 2025
  • 1 reply
  • 168 views

I'm trying to update to the latest version of 1Password for Windows on ARM, and none of the three "Restart Now" buttons in the image below do anything. No response at all when you click. I tried downloading the EXE installer from the 1Password website, but it said a newer version was already installed.

Best answer by 1P_Dave

Hello @rickmla2! 👋

I'm sorry that you're running into an issue when updating the ARM64 version of 1Password. This is an issue that our development team is currently working to resolve. Can you completely close the 1Password desktop app by right-clicking on the icon in the Windows taskbar and clicking Quit. Then re-open 1Password and try to update again.

Let me know if you run into any issues. 

-Dave

1 reply

1P_Dave
1P_DaveAnswer
1Password Employee
April 30, 2025

Hello @rickmla2! 👋

I'm sorry that you're running into an issue when updating the ARM64 version of 1Password. This is an issue that our development team is currently working to resolve. Can you completely close the 1Password desktop app by right-clicking on the icon in the Windows taskbar and clicking Quit. Then re-open 1Password and try to update again.

Let me know if you run into any issues. 

-Dave

rickmla2Author
April 30, 2025

The developers fixed it. Quitting, restarting, and updating worked perfectly. Thank you!

1P_Dave
1Password Employee
May 2, 2025

I'm glad that you were able to update 1Password. 🙂

-Dave