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Windows Hello opens in background and doesn't function correctly

Forum|Forum|5 months ago
January 16, 2026
33 replies
2126 views

The last 3 days windows hello (in use with 1 password) doesn't accept input. And somehow caps lock is on even though the keyboard doesn't show it on. I saw that this was an issue a year ago, but it just occurred again with my system. I am on Win 11, with the latest updates, no VPN, using Chrome with the browser extension.

I then get repeated requested to enter my full 1Password credentials. However after an hour, the timeout for 1Password, the same problem occurs.

I have tried un enabling and then re enabling 1Password, to no effect. I also rebooted and then ran a full Microsoft Virus scan, but nothing was found.

Best answer by 1P_Dave

Hello everyone,

Thank you for your patience. Our development team has released a fix for the issue in the latest update to 1Password for Windows (8.12.1):

We’ve fixed an issue where Windows Hello prompts could appear behind app and browser windows.

Please update to the latest version of 1Password for Windows: How to keep 1Password up to date

If you're still seeing issues with Windows Hello appearing behind other apps/windows after updating then please let me know by replying to this post.

-Dave

Show previous replies

1P_DaveAnswer

1Password Employee

Hello everyone,

Thank you for your patience. Our development team has released a fix for the issue in the latest update to 1Password for Windows (8.12.1):

We’ve fixed an issue where Windows Hello prompts could appear behind app and browser windows.

Please update to the latest version of 1Password for Windows: How to keep 1Password up to date

If you're still seeing issues with Windows Hello appearing behind other apps/windows after updating then please let me know by replying to this post.

-Dave

Nusaram

Hi @1P_Dave,

My update was to v8.12.4 and the Windows Hello authentication prompt is still opening in background.

I'm using Edge.

Nusaram

Hi @1P_Dave,

I uninstalled the browser extension and reinstalled it and now the Windows Hello prompt is opening in foreground.

Thanks!

G

gcr5

I can confirm that with update 8.12.1 the issue is solved for me.

Thanks Dave!

J

JohnInCA

UPDATE: As of this morning, Windows Hello is no longer opening in the background. I booted up my Windows 11 laptop, opened Chrome, went to a site that requires log-in, clicked the little 1P icon next to the username field, and the Windows Hello prompt popped up "front and center." I did not open the desktop app or the browser extension. Thanks, 1P! I'm on 8.12.1

So, it seems that the problem is fixed. Did 1P install an update? (I just checked Settings > About and tried to look at Release Notes, but it goes to a 404: Page Not Found page.)

John

F

FriZZo

Yes, see this post by Dave from 1password: Windows Hello opens in background and doesn't function correctly | 1Password Community

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