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K
KA1passME
January 15, 2026
Question

Windows Hello Pin not working

  • January 15, 2026
  • 4 replies
  • 260 views

I have been using a Windows Hello PIN to unlock 1Password for a long time, but recently it no longer works; it says the PIN is incorrect.  The PIN is correct because I can unlock my PC with it; the error occurs only with 1Password. I verified that the caps lock is not on.

    4 replies

    Trevor_1P
    Trevor_1P
    1Password Employee
    January 19, 2026

    Hi @KA1passME,

    To help us look into what the issue may be, I'd like to ask you to create and share a 1Password diagnostics report from your Windows PC:

    Send a diagnostics report (Windows)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: 

      https://www.1password.community/discussions/1password/windows-hello-pin-not-working/166475

    • Your forum username: KA1passME


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    R
    rjpaulsen
    January 20, 2026

    I too am having this issue. The PIN prompt appears, but I cannot type the PIN. It does not work with they keypad or the regular numbers.

    R
    rjpaulsen
    January 20, 2026

    Your support ticket ID is CHQ-92612-745

    Trevor_1P
    Trevor_1P
    1Password Employee
    January 21, 2026

    Hi @rjpaulsen,

    Thank you! I see that a member of the team has replied, so I'd recommend continuing the conversation there moving forward.

    I
    iog42
    January 29, 2026

    Same for me, PIN code field can not be typed when using Windows Hello, since Jan this year

    1P_Gem
    1P_Gem
    1Password Employee
    January 29, 2026

    Hi @iog42, welcome to the Community!

    It sounds as if you might be running into a previous known issue that caused keyboard input disruption when unlocking 1Password from the browser extension with Windows Hello. 

    This issue has since been fixed. Could you open the 1Password desktop app, navigate to Settings > About, and click to Check for Updates? Once you're able to update to version 8.12.1, test things out again, and let me know if the issue persists.

    I
    iog42
    January 29, 2026

    it works after update. Thank you

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