Question

Windows Hello prompt opening on the wrong monitor

Forum|Forum|4 months ago
February 3, 2026
2 replies
154 views

Still opening on the wrong monitor for me, so far from front and centre. Also seems to trigger the sticky shift key when unlocking. This weird behaviour means I have to hold the SHIFT key down for 5s, despite sticky keys being disabled in Windows, every time I unlock 1Password.

Desktop App: v8.12.4 (812024023) Nightly (tried)
Desktop App: v8.12.2 (801202022) Beta

Firefox Browser Ext: v8.12.0.11 (81200011) Beta

Windows

alcyone7Author

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1P_Dave

1Password Employee

Hello @alcyone7! 👋

I'm sorry that you're seeing 1Password's Windows Hello prompt open on the wrong monitor. I've split your posts into a new thread since the behaviour that you're describing appears to be a little different from what was resolved in the other thread where users reported an issue where the Windows Hello prompt would open behind other windows.

So that the team and I can investigate your situation further, I'd like to ask you to restart your Windows PC and then reproduce the issue again using the latest nightly version of 1Password. Then create and share a 1Password diagnostics report from your Windows PC:

Send a diagnostics report (Windows)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password/1password-for-windows-opening-on-the-wrong-monitor/167131
Your forum username: alcyone7

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

alcyone7Author

Support ticket ID is AAX-82486-284.

Trevor_1P

1Password Employee

Hi @alcyone7,

Thank you for posting the Support ID! I see that a member of the team has replied over email, so I'd recommend continuing the conversation there. To prevent having the conversation in two different places at once I’m closing this thread.

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