Question

Windows Hello Stops Working

Forum|Forum|9 months ago
September 16, 2025
2 replies
63 views

I used to be able to log into 1P using the Edge extension, and the desktop app using my PIN.

Now I am prompted EVERY time to enter my password.

It's getting a bit tedious, especially since I didn't change any settings to this effect.

Any ideas? Thank you.

1P_Dave

1Password Employee

Hello @davepen! 👋

I'm sorry that Windows Hello isn't working for 1Password on your Windows PC. As a first step, can you try restarting your PC to see if that gets things going. If it doesn't then can you tell me the following:

Can you still sign into the Windows PC itself using Windows Hello?
Is Windows Hello not working to unlock either the 1Password desktop app or the browser extension? Or just the latter?
Which version of 1Password are you using: Find the version numbers for 1Password and your operating system

I look forward to hearing from you.

-Dave

D

davepenAuthor

Yes, Windows still works fine. I restart almost every day without issue. This happens with the App and the Edge extension. My version is:

1Password for Windows 8.11.8 (81108040)

1P_Dave

1Password Employee

@davepen

Thank you for the reply. So that I can help further, I'd like to ask you to create and share a 1Password diagnostics report from your Windows PC:

Send a diagnostics report (Windows)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password/windows-hello-stops-working/162307
Your forum username: davepen

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

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