Windows' prompt appearing when using a passkey, not 1Password's

Hello @MilennialZero! 👋

I'm sorry that you're seeing conflicting prompts from Windows when trying to use 1Password. Try the steps in our guide to turn off the built-in password manager:

• Turn off the built-in password manager in your browser

If that still doesn't work then can you post a screenshot of the prompt that you're seeing? Can you also clarify where you're seeing the prompt? In your browser? Or inside of another app?

I look forward to hearing from you. 🙂

-Dave

Thanks Dave - that helped. Microsoft and Google are intentionally making it confusing so you end up using their “password management” feature without knowing that it’s not 1Password.

Hi @MilennialZero! On behalf of my colleague Dave, you're very welcome, and thanks for letting us know that this information helped.

If you have any further questions or concerns, don't hesitate to reach back out 😄

I have this same issue, it's infuriating.

On certain sites, no matter what I do Windows Hello barges in and prevents me from using 1Password to sign my passkey.

It happens across browsers (e.g. on edge, chrome, brave) but only on certain sites.

I've tried turning off the default password manager in the browsers to no avail.

I know its partly working because passkeys work on some sites.

Also the passkeys on the sites that don't work are valid, I've tested them on none windows devices.

Any thoughts?

I'm convinced its down to the sites actual implementation of the passkey function call.

These work well: Github, Google

This doesn't work: Coinbase

Versions for me:
1Password Version: 1Password for Windows 8.10.32 81032044, on BETA channel
Extension Version: 2.23.3
OS Version: Windows 11
Browser: Brave / Edge / Chrome

For the benefit of others, I think I have figured my particular problem out.

I believe the issue was that I had changed email on some of the sites and the passkey is encoded to a specific email.

So I needed to remove the old one and generate another.

Interesting that none of the update email processes currently explain this, but hopefully it helps someone else 😅