Question

Windows Security suggests 1Password passkey that does not exist

Forum|Forum|4 months ago
February 16, 2026
2 replies
184 views

Using Chrome and logging into a particular website, I am presented with a "Windows Security" prompt that suggests using a passkey from 1Password.

Normally, that would be wonderful, but in this case, 1Password does not have a passkey for this site. (I have removed the URL from the screenshot.) This particular site requires the use of my Yubikey.

If I click Continue, I get a very basic "Something went wrong" error from Windows Security and can try again, this time choosing "Security Key" and proceeding with my Yubikey to login. (I could also do that from the first prompt by selecting "Choose a different passkey")

1Password used to have a passkey for the site from a time before they added the restriction for Yubikey only, so there may be some lingering remnant of the passkey somewhere in 1Password or Windows Security. I have removed the passkey from 1Password and from the website.

Is Windows Security just offering 1Password since 1Password is the default passkey provider without actually knowing 1Password has a passkey?

Ultimately, I can still login, it just takes extra clicks every time and that's kind of annoying.


1Password for Windows 8.12.2 (81202037)
1Password browser extension version 8.12.4.36 (81204036) BETA
Google Chrome Version 144.0.7559.133

Edition	Windows 11 Enterprise
Version	25H2
OS build	26200.7781
Experience	Windows Feature Experience Pack 1000.26100.275.0

A

AuthorityAuthor

The browser and browser extension don't really seem to matter in this case as the same thing happens a) in Firefox and Edge and b) when the browser extension is disabled/not installed.

1P_Gem

1Password Employee

Hi @Authority, thanks for posting about this.

I'm not entirely sure what the expected behaviour would be in this case. Since you previously used a passkey for this site before the YubiKey requirement was added, I'd like our support team to take a closer look to confirm whether everything is working as intended.

Could you email in to support@1password.com with the following:

A link to this thread: https://www.1password.community/discussions/1password/windows-security-suggests-1password-passkey-that-does-not-exist/167493
Your forum username: Authority

You'll receive an automated reply with a Support ID number. Please post that number here. Thanks!

A

AuthorityAuthor

Hi @1P_Gem , my support ticket ID is FTJ-15215-294

1P_Dave

1Password Employee

Thank you for posting the Support ID! I see that my colleague has sent you a reply, please continue the conversation over email. To avoid duplication of efforts, I've closed this community thread.

-Dave

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