Skip to main content
A
Anonymous
November 25, 2022
Question

Wrong email address filled in when using shortcut

  • November 25, 2022
  • 11 replies
  • 272 views

Each time I use the chrome shortcut "CMD + \" it fils in "[username]" instead of "[myemail]@gmail.com"... usually repeating or clicking into and selecting the 1password item works. But it's super annoying so wanted to try asking here to see if I could get some help.

This has been happening for months.. i've tried removing the username field from my ID card but no luck

1Password Version: 8.9.8
Extension Version: 2.4.3
OS Version: 13
Browser:_ Chrome

11 replies

Show previous replies
steph_giles
1Password Employee
steph_giles
1Password Employee
March 29, 2023

Hey @josebrowne,

I'm sorry you are still running into this. I think at this point it would be useful if we could take a closer look at some logs and what may be going wrong.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thank you!

Terms & ConditionsAccessibility statement

©2026 1Password. All rights reserved.
4711 Yonge St, 10th Floor, Toronto Ontario, M2N 6K8, Canada