Question

Wrong version of iOS listed in "Trusted Devices and Browsers"

Forum|Forum|2 years ago
June 10, 2024
3 replies
137 views

Logging in to my 1Password account via Safari browser on a 2020 M1 Macbook Pro. Under the "Settings" tab in My Profile, the info for "Trusted Devices and Browsers" is displayed. My iPhone is listed with 17.4.1 as its operating system. However, my iPhone is updated to the latest version (17.5.1). What gives?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

iOS

1P_Dave

1Password Employee

Hello @AbsentMindedAF! 👋

I'm sorry that the iOS version isn't updating under "Trusted Devices and Browsers". Our developers are aware of the issue and are investigating. Can you try these specific steps to uninstall and reinstall the 1Password for iOS app:

Log in to your 1Password account on 1Password.com (in the browser, not the app), verify that you can see all of your items, and make sure that you have a copy of your Emergency Kit.
Reset the 1Password app on your iPhone: How to reset the 1Password app on a specific device

Then add your account back to the 1Password for iOS app. Do you see the correct version now in the new device entry under "Trust Devices and Browsers"?

-Dave

ref: dev/b5/b5#23394

AbsentMindedAFAuthor

I did what you recommended and.....all fixed! Thanks a bunch!

1P_Dave

1Password Employee

I'm happy that the steps resolved the issue for you. 🙂

-Dave

Sign up

1Password employees: Sign in with SSO

Login to the community

1Password employees: Sign in with SSO

Scanning file for viruses.

This file cannot be downloaded