Question

Xero - OTP no longer being recognised with website redesign

Forum|Forum|4 days ago
September 26, 2026
6 replies
7 views

Hello,

The Login page for Xero has recently changed, and it now not automatically passing thorugh the OTP.

https://login.xero.com/identity/user/login

Can you plesae investigate.

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1P_Gem

1Password Employee

Hi @matzo, thanks for posting!

I’ve attempted to test on my end, however I’ve not been able to access the page where TOTP is requested as it requires an active Xero account. Since investigating this further may require having you collect some details from the page, I’d like to ask you to email in to support@1password.com with a link to this thread, and your forum username.

You’ll receive a Support ID number. Please post that here so I can connect the dots. Thanks!

M

matzoAuthor

Your support ticket ID is 805932

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M

matzoAuthor

You can get 1 month free to assist with your testing.

https://www.xero.com/au/signup/try/grow/

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1

1passvault

I’m seeing the same issue with the Xero login page after the recent redesign. The OTP is no longer being passed through automatically, so it looks like something may have changed with the new login page.

Hopefully the additional details requested by 1Password Support will help identify what is causing the issue.

1P_Gem

1Password Employee

Hi @1passvault, I’m sorry to hear that you’re running into this issue as well. It does sound as if it could be related to recent changes to the page. Our team will investigate further to determine whether this is something we can address on our end.

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