Skip to main content
August 10, 2026
Question

Your Instructions for setting up 1password for ipad o/s version 26.6 show steps which don't exist on ipad or 1password app

  • August 10, 2026
  • 1 reply
  • 0 views

I’ve used 1password for windows/chrome and firefox and everything works great.  I am a techie and read instructions and they don’t work for ipad air m4 with ipad o/s 26.6 and safaria.   The instructions ask you to click on things that don’t exist.  The problems I’m having are on your support site are old and never seemed to be fixed.  I’m having problems with:

the web extension asks for a password every time regardless of app being up and logged on.

it asks to save a password that exists every time you logon.

the instructions say to do things with the extension that don’t exist as well as on the ipad setting app.

if I have multiple logons for a site it always choses first username and not username you clicked on.

I have done extensive trouble shooting via your support site and am tired of this.  My password is much harder to enter on the ipad due to its keypad.

 

I’m about to give up on the ipad.  I’ve never had any issue on windows version.  Can you please help me?

This topic has been closed for replies.

1 reply

1P_Dave
1Password Employee
1Password Employee
August 10, 2026

Hello ​@dbasemann! 👋

I’m sorry that you’re running into trouble when setting up 1Password on your iPad. I’ve taken a look and our support articles for 1Password for iPhone and iPad appears to be up to date: 

That being said, I know how frustrating it can be when the steps in a support article don’t match what you’re seeing on your screen, and our support team can definitely help get this figured out. I see that you’ve already opened a support ticket via email, and one of my colleagues has just replied. Please continue the conversation there so the team can assist you further. To avoid duplicating efforts, I’ll go ahead and close this community thread.

-Dave