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A
Anonymous
April 28, 2023
Question

Your Secret Key or password was recently changed

  • April 28, 2023
  • 3 replies
  • 532 views

I am suddenly getting the "Your Secret Key or password was recently changed" message, but I did not change my secret key or password to my knowledge. I have not received any email messages or information. I am unable to log in to 1password via the Mac application or via the browser. Is there some kind of server issue at the moment, has my account been compromised, or is there some other explanation?

It seems some other members of the forum are commenting a similar issue as well?

If a secret key or password was changed, presumably there should be an email notificaiton to go with it? If there is a server issue, should there not be a better error to avoid concern? Would appreciate knowing what's going on!

1Password Version: 8.10.4
Extension Version: Not Provided
OS Version: 13.3.1
Browser:_ Not Provided

3 replies

1P_Dave
1P_Dave
1Password Employee
April 28, 2023

Hello @Mire! 👋

I'm sorry for the alarm. Yesterday, our Operations team conducted scheduled maintenance on the 1Password servers and some users received a message in the 1Password app indicating that an account password or Secret Key was changed. This appears to have been an unintended side effect of the maintenance. Ignore this message – neither your account password nor your Secret Key has been changed. Now that the maintenance is complete you should be able to sign in as usual.

For more information, visit 1Password Status: https://1password.statuspage.io/incidents/n6f7my821dw8

The team is investigating the situation so that we can avoid it in the future. I'm sorry again for the scare and inconvenience.

-Dave

A
Anonymous
June 2, 2023

Just FYI: this is still occurring. I ignore it, but has happened a few times the original poster mentioned it. Just happened again this morning of rme

1P_Dave
1P_Dave
1Password Employee
June 2, 2023

@xayro

If you're still seeing a similar message then it's likely not related to the incident back in April and we'll need to investigate further why you're seeing that message on your device. I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

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