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December 2, 2022
Question

Your session has expired. Please sign in again to authenticate 1Password.

  • December 2, 2022
  • 76 replies
  • 6015 views

Hi,

I am redirected to the login page, with the error message "Your session has expired. Please sign in again to authenticate 1Password.".

Even if I login (using the browser), and it says I successfully logged in, it seems like the 1password extensions opens the login page again.

I can still search the vault using the extension.


Extension Version: 2.5.0
OS Version: Fedora Linux
Browser:_ Chrome

76 replies

steph_giles
1Password Employee
March 23, 2023

Hey @ogessel,

I'm sorry you are still running into trouble, can you let me know which version you are using?

@thomasgregersen,

Can you let me know where you have set your auto lock timer? There are a couple of different places this can be set so I'd just like to check we are on the same page? In addition, can you let me know if you have the 1Password app installed as well as 1Password in your browser?

Thanks!

March 23, 2023

im not using the app only browser and its sat in autolock and i just checked and it was resat to 10 minuttes, so guess my problem is because my organisation is controlling that.

March 31, 2023

Over a week on the beta and no prompts! So, so pleased that this appears to be fixed (though I would have appreciated support reaching out given I had raised a ticket regarding this). I'll be sure to post again if it returns but it certainly does appear to be fixed given the frequency I was experiencing it previously.

1P_Tommy
1Password Employee
March 31, 2023

@coolio

Sometimes we're able to reproduce issues internally and may not need to ask additional questions. Also a proposed solution in the beta may go back to the drawing board. I always recommend reviewing the release notes when possible. It's nice to hear things are on the positive side for you.

May 9, 2023

@Joshua_ag Yesterday I updated the app for Windows 11. That did the trick, and now all my annoying opening tabs and other problems seem to be gone. Fingers crossed, but for now I'm a happy camper.

steph_giles
1Password Employee
May 12, 2023

I'm so sorry for the delay in getting back to you @ogessel.

Thank you for the update, please let us know if there is anything else we can help with at all.