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Mac client v8.10.80 released June 10 2025 is painfully slow

Forum|Forum|1 year ago
June 13, 2025
8 replies
1284 views

Since the 8.10.80 update on June 10th, the Mac app on Apple Silicon is painfully slow - the app takes around 30 seconds to respond when switching to it from another app, and when it starts responding, the UI response speed varies from immediate (i.e. normal) to upwards of 30 seconds again.

Switching to the Beta version currently available doesn't fix the problem.

Is there a way I can download older versions so I can roll back to try and see if an older version fixes this, please?

Alex

macOS

Best answer by 1P_Dave

Hello @alexgreyhead1! 👋

I'm sorry that 1Password is slow on your Mac. We've received other reports of this behaviour and, after investigating, it was found that customers who are running into recent performance issues with the 1Password for Mac desktop app were all using the Intel-based version of 1Password on an Apple Silicon Mac.

Our team can help verify that you're affected by this issue and then help you move over to the correct version. If you're not affected then they can investigate further. Please create a diagnostics report from your Mac:

Send a diagnostics report (Mac)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/developers/mac-client-v8-10-80-released-june-10-2025-is-painfully-slow/157772
Your forum username: Alexgreyhead1

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

A

alexgreyhead1Author

Just to confirm - I'm running 8.10.78 on my other Mac - identical spec, identical hardware - and there are no performance issues.

Rolling back to the old version - by zipping up the 8.10.78 app directory from my "good" machine, deleting 8.10.80 and replacing it with ~.78, then removing all the app cache data per https://support.1password.com/uninstall-1password/?mac - has resolved the slowness.

While I don't recommend you use this on a production machine (because while this code will be signed, you can never be 100% sure it's not dodgy ;), you can get my copy of 8.10.78 here: [redacted]

Alex

1P_Dave

1Password Employee

I've removed the Google Drive link. For everyone's security and privacy, please don't post links to copies of 1Password outside of our official sources: https://1password.com/downloads/

-Dave

1P_DaveAnswer

1Password Employee

Hello @alexgreyhead1! 👋

I'm sorry that 1Password is slow on your Mac. We've received other reports of this behaviour and, after investigating, it was found that customers who are running into recent performance issues with the 1Password for Mac desktop app were all using the Intel-based version of 1Password on an Apple Silicon Mac.

Our team can help verify that you're affected by this issue and then help you move over to the correct version. If you're not affected then they can investigate further. Please create a diagnostics report from your Mac:

Send a diagnostics report (Mac)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/developers/mac-client-v8-10-80-released-june-10-2025-is-painfully-slow/157772
Your forum username: Alexgreyhead1

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

A

alexgreyhead1Author

@1P_Dave report sent to mailto:support@1password.com - ticket ID KXJ-28652-996

Thanks

1P_Dave

1Password Employee

@alexgreyhead1

Thank you for posting the Support ID! I see that my colleague has just sent you a reply via email, please continue the conversation there.

-Dave

H

HaroldMU

I had the same problem. I reloaded 1P from the link and it is running smoothly.

1P_Timothy

Community Manager

Thanks for the update @HaroldMU. I'm glad to hear you're back up and running.

J

JP_it

I sent the diagnostics report as well. File was pretty big – 43MB. Hope you got it. I did get the auto reply from the bit bot -- support ticket ID is KGN-45414-262.

JP

1P_Dave

1Password Employee

@JP_it

Thank you for posting the Support ID! Please continue the conversation with my colleague over email and they'll be able to help you get this resolved.

-Dave

S

saweyer97520

It sounds like I have same slowdown issue w/ Intel 1PW version (even latest 8.10.82) on M2 Macbook in Sequoia 15.5.

support ticket ID: AIV-85125-232

1P_Dave

1Password Employee

Thank you for posting the Support ID. I see that my colleague sent you a reply via email, please continue the conversation there.

-Dave

W

wirrel

Same issue here - sent report, ticket id is RQG-45983-639.

1P_Dave

1Password Employee

Thank you for posting the Support ID! I see that my colleague was able to help, if you have any other questions then just reply to their last email and they can help further. 🙂

-Dave

S

saweyer97520

After submitting a diagnostics report, the following steps from 1PW support solved the problem for me:

Quit all open web browsers.
Completely close the 1Password app.
If you see the 1Password icon in the macOS menu bar, click on it and select Quit.
Drag 1Password from the Applications folder to the Trash. Do not use an "app cleaner" or "uninstaller" tool to remove the app or additional files. If prompted, enter the password you use to sign in to your Mac.
Restart your Mac.
Download the latest version of 1Password from the 1Password website: https://1password.com/downloads/mac/
Quit any open web browsers and then install 1Password.
Open and unlock 1Password before opening your web browser.

now, System Info shows application Kind: "iOS" instead of "Intel" (attached screenshot -- though I had assumed it would be Universal or Apple Silicon). 1PW back to 'normal' speed -- yay!

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