Question

SCIM Deployment errors on Okta

Forum|Forum|3 years ago
May 5, 2023
4 replies
441 views

When I go to the Assignment tab on Okta for the 1Password Business app I see the error below. I've checked the Provisioning on 1Password, it's on. However, whenever I click on a user and attempt to edit their details on the Okta Assignment tab page (I don't actually do anything I just hot save again) the user gets successfully provisioned and the error goes away

'Automatic provisioning of user user x to app 1Password Business failed: Error while creating user x: Internal Server Error. Errors reported by remote server: failed to create user: You can't perform this action because Provisioning is off. Turn Provisioning on, and try again.'

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Windows
Browser:_ Chrome

SCIM

hemal_g_1p

1Password Employee

Hi @ChikaAcholonu

Thank you for writing in.
In order to perform any provisioning actions you need to have Provisioning tun on in your 1Password account. Please navigate to integrations page and confirm you've toggle button switch on against "Provisioning users & groups". It should resolve the error.
Let us know how it goes.

C

ChikaAcholonuAuthor

Hi hemal, provisioning is already turned on for our account

C

ChikaAcholonuAuthor

Hi Hemal, I found an article that helped out with this on Okta.https://support.okta.com/help/s/article/User-profile-updates-aren-t-being-pushed-to-the-application-after-we-enabled-provisioning?language=en_US#:~:text=External%20IDs%20are%20required%20by,application%20that%20has%20provisioning%20enabled.
The error was because I assigned an Okta group to the 1Password app on Okta before I turned Provisioning on on 1Password. Unassigning the affected user and reassigning them is one of the fixes.