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November 8, 2022
Question

Unable to login to SCIM Bridge [GCP]

  • November 8, 2022
  • 16 replies
  • 1868 views

Hello! We recently set up a 1Password SCIM Bridge on Google Cloud Platform (GCP) through marketplace. It had been working fine up until today, when the bearer token no longer worked. The error we're getting is:

Error occured when logging in.
failed to create session

We have health monitoring turned on, and the status is good and actively checking. However, new users being added to a managed group aren't being added to 1Password and, as mentioned, we also can't login to the SCIM bridge to look at logs/syncs.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided

16 replies

Jack_P_1P
1Password Employee
November 29, 2022

Hi @huyngo:

You're very welcome! We're investigating this behavior, so please do reach out directly if you run into trouble again so we can take a closer look.

Jack

December 5, 2022

@Jack_P_1P Any ideas when the new release will be available?

Jack_P_1P
1Password Employee
December 5, 2022

Hi @chravtacque:

Version 2.7.0 of 1Password SCIM Bridge contains the fix for the issue my colleague Laz referred to earlier. Let me know if you're still having trouble with the SCIM bridge, and I'll be able to take a closer look.

Jack

January 3, 2023

@Jack_P_1P Thank you! Going to upgrade now. Incidentally, we lost access to the SCIM bridge dashboard again (says the bearer token is no longer valid), so perfect opportunity to upgrade. I'll update if anything looks off afterwards.

January 6, 2023

Hey @Jack_P_1P ,

I'm having a similar issue to the post above. The Bridge logs show the error as:
{"level":"error","version":"2.7.0","build":"207001","application":"op-scim","request_id":"ces89eq03vucv0bl270g","error":"Server: (failed to GetCurrentUserWithGroupMemberships), Wrapped: (failed to Account.GetInfo), session is no longer valid, or missing credentials to authenticate","time":"2023-01-06T21:28:51Z","message":"failed to SyncGroups"}

I set up our Bridge SCIM configuration using GCP this morning and was successful (or so I thought). After about 10-20 min it would stop syncing. Following @huyngo advice, I also deleted/recreated the JSON key, which got it working again for another 30 min or so before it stopped syncing with the same error. Could you please assist me with this?

I sent an email to mailto:businesssupport@1password.com and included the Bridge logs, GCP logs as well as a link to this page (+ my username) just now.

Thank you for the help!

Tenzin

Jack_P_1P
1Password Employee
January 6, 2023

Hi @tnam10:

Thanks for emailing everything in! We'll be in touch soon, so keep an eye out.

Jack