Unsuspend account managed by SCIM?

Question

How can we un-suspend an account that was provisioned by Rippling (via SCIM)?

Longer version:
1. We had an employee created in rippling.  This caused them to be correctly automatically provisioned in 1password via User Provisioning.
2. We terminated that employee in rippling.  That correctly caused them to be suspended in 1password.
3. We would now like to un-suspend that employee's 1password account.

How do we do that?

There doesn't seem to be any option to do that in his Person Details page, nor is the usual "Account Recovery" option available.

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BOS27 · Answer

Hey Kevin,When provisioning is enabled, the identity provider is considered the source of truth. Therefore if you were looking to keep provisioning enabled you would need to reactivate the user in Rippling, get what it is you need from their account and then suspend the user again.Alternatively, you can momentarily disable provisioning (Integrations page -> Active Provisioning integration -> Disable provisioning users & groups toggle) and at that point you would have the ability to reactivate the user manually from the users detail page.Let us know if you need any additional assistance.

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