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cmansfield's avatar
cmansfield
New Contributor
13 days ago

Error when onboarding new SSO User

1 Password for Enterprise

SSO Method Entra

Hosted SCIM

Managed Group

When I add a new user to a group to automatically onboard them now, when the user gets to the email verification step, that user gets "An Unknown Error Occurred" "Contact your account administrator for help.".  

below that in the response is "Error(SecureChannelCreateSession(Fetch)) \r\n at /builds/dev/cc/confidential-computing/crates/internal/cc-secure-channel-client/src/lib.rs:445"

This did not happen with the first user to onboard through this group, but it has happened with all others. After 48 hours I was able to re-invite one of the users and push them through, but I want to know how to avoid this in the future. 

debug
group management
microsoft entra
onboarding
sso
windows

1 Reply

  • Trevor_1P's avatar
    Trevor_1P
    Icon for Moderator rankModerator
    2 hours ago

    Hi cmansfield​,

    I'm sorry that you're seeing this error when onboarding new users. To help us further look into it, the next time you see the error could you send us a console log from your browser?

    Save a console log in your browser

    Attach the log to an email message addressed to mailto:support@1password.com. With your email please include:

    - A link to this thread: https://www.1password.community/discussions/1password-work/error-when-onboarding-new-sso-user/170611

    - Your forum username: cmansfield

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thank you!