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Trouble redeeming Families membership when using Business account
I've had a 1Password Families membership for years. Now I've purchased a 1Password Business account for the nonprofit organization that I run. I want to redeem the free Families membership for my own...
Hello jmontuori! 👋
I'm sorry that you're not seeing the option to claim your free family account in 1Password Business.
If you have already double-checked that you're using 1Password Business (not 1Password Teams) and you still don't see the option then one of my colleagues will respond to your support ticket soon (thanks Tom for the assist here!). They'll be able to check your account information, which I don't have access to here on the public community. Please keep an eye on your inbox for our billing team's email.
-Dave
1P_Dave
Moderator
ModeratorHello jmontuori! 👋
I'm sorry that you're not seeing the option to claim your free family account in 1Password Business.
If you have already double-checked that you're using 1Password Business (not 1Password Teams) and you still don't see the option then one of my colleagues will respond to your support ticket soon (thanks Tom for the assist here!). They'll be able to check your account information, which I don't have access to here on the public community. Please keep an eye on your inbox for our billing team's email.
-Dave
Aha! I am using 1Password Teams. (I had thought Families or Business were the only account options.) That explains it. Thank you, Dave.
- 1P_Timothy
Community Manager
Happy we could get that sorted! Please feel free to reach out with any other questions.
